Excited to work in a challenging position and in a well structured organization which would use my skills and abilities in implementing result oriented solutions and enrich my knowledge base. Overall, I would like to be a reliable and valuable asset and continue to make a good contribution in terms of revenue, growth and solutions for my employer.
Seven years of extensive working experience in the IT industry.
Strong knowledge on AWS cloud environment with hands-on experience in Tata Consultancy Services.
Strong Netbackup and RHEL skills.
Skilled at interacting with customers of all socioeconomic backgrounds.
Honesty with strong work ethics as a graduate assistant at Northwest Missouri State University.
Flexibility and confidentiality as an IT Analyst at Tata Consultancy Services.
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Experience
• Coordinating all activities with multiple technical personnel as required on a timely basis.
• Develop and evaluate highly complicated system standards and thresholds and monitor them using email and BMC tool alerts.
• Recommending feasible UNIX solutions like SIP’s and fine-tuning alerts to maximize system performance.
• Providing technical assistance for other flavors of Unix environment and tools.
• Prepare detailed SOP’s for all related applications and troubleshoot UNIX issues based on IR’s received in the ticketing tool.
• Developing UNIX administration patch test plans and perform patching and make a clear SOP for further KT.
• Ensure to determine and resolve system-wide problems on physical and virtual servers as well as other network issues (LAN and WAN).
• Interacting with data center engineers, convey technicians plus end users through phone.
• Support customers over phone spending several hours per day.
• Conduct scheduled UNIX system upgrades based on the vulnerabilities observed.