iHerb Cover Image
iHerb Profile Picture
iHerb
@iHerb
0 people like this
Picture

Product Manager

iHerb

Orange County

·

6 months ago

·

Full Time

·

Product/Service

Job Summary:


We are looking for a Product Manager – Inventory Planning to participate in the creation of new products and features for our global E-Commerce systems.The Product Manager establishes processes for management of product requirements throughout the development lifecycle, including maintenance. The Product Manager establishes processes for product release, is proficient in working with cross-functional teams and can translate customer and business needs into product definitions. The Product Manager should be familiar with and can carry out standard industry best practices and relies on experience and judgment to plan and accomplish goals. The Product Manager leads and directs the work of others and has a wide degree of creativity and latitude as expected.


Job Expectations:

• Manage the development and/or enhancement of a product from requirement gathering and document until deployment and delivery
• Communicate effectively with others
• Gather data and metrics to drive projects and measure success
• Construct a project charter
• Construct and carry out a communications plan
• Conduct risk analysis, document risks, and control risk
• Estimate a budget and maintain it
• Create complex schedules using project management software
• Lead a team in deconstruction of a project into a work breakdown structure (WBS)
• Carry out project life cycles in both Agile and Waterfall methodologies
• Understand and use change management systems
• Proficient at gathering both internal and external data and turn it into decision making tools
• Trend analysis of products to plan for strategic enhancements based on current usage
• Discuss highly technical issues with software developers and stakeholders


Knowledge, Skills and Abilities:


Required:

• Experience with Supply Chain Management and Inventory Planning systems and processes
• Experience or understanding of Business processes for Retail and Wholesale industries desired.
• Experience in leading Business Analysis, Business Process Design and Application Development (SDLC).
• Experience completing Buy vs Build analysis
• Identify market opportunities and complete competitive analysis
• Experience developing product strategy with a strong aptitude for determining optimal market positioning
• Understand customer needs, gather details for initiatives and document supporting business cases
• Experience with managing a moderately complex product portfolio
• Can establish and track KPIs that demonstrate the overall health of a product portfolio
• Has lead the development and launch of moderately complex products
• Has an understanding of development technologies and distributed web-based systems
• Working knowledge of at least two or more functional areas such as product management, engineering, UI, sales, customer support, finance or marketing
• Experience managing direct reports


Preferred:

• Experience with ERP Systems and Concepts
• Familiarity with Product Lifecycle Management (PLM) Systems
• Familiarity with Master Data management (MDM) Systems
• Exposure to inventory Planning Systems (IBP, Logility, etc…)


Experience Requirements:


Generally requires 4-8 years of experience in Product Management


Education Requirements:


Bachelor’s Degree required. A degree in Computer Science is highly preferred






Apply Link : https://iherb.wd5.myworkdayjobs.com/Careers/job/Irvine-CA/Product-Manager_R101328?source=Skillsire

Picture

CRM Marketing Manager

iHerb

Pasadena

·

6 months ago

·

Full Time

·

Product/Service

Job Summary:


The CRM Marketing Manager is responsible for leading iHerb’s retention and marketing efforts. This position will support email marketing, mobile push, in-app messaging, SMS, and analytics.





Job Expectations:

• Develop an overall CRM strategy & communications plan to leverage the most effective marketing channels (email, push, in-app, SMS, etc.) to drive success against critical KPIs (onboarding, LTV improvement, advocacy, retention & win back).
• Collaborate cross-functionally with marketing, product, technology and data teams to define business and data requirements to support program development and enhance features available for relevant, personalized, real-time marketing.
• Manage program performance on an ongoing basis and optimize rules to maximize effectiveness. Ensure that all campaigns have clearly defined success metrics which are tracked and analyzed via reporting dashboards.
• Conduct ongoing A/B testing to optimize and increase the effectiveness of CRM programs, including lifecycle trigger programs, transactional messaging and large-scale campaigns.
• Evaluate, onboard and integrate new vendors and technology to optimize and increase effectiveness of tactics / programs.
• Develop and execute end-to-end email, SMS and mobile push notification campaigns that drive revenue growth through retention and cross-selling.
• Develop a deep understanding of what resonates with customers and design appropriate communications journeys
• Ensure compliance with CAN-SPAM, CASL, and GDPR.


The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.


Knowledge, Skills, and Abilities:


Required:

• Proven track record of working at the strategic and tactical level to develop and execute innovative CRM initiatives including personalized trigger campaigns, up-sell and cross-sell strategies, promotions and customer segmentation.
• Hands on experience with the following channels (at scale): email, push, in-app, SMS
• Strong business acumen, quantitative analytical and personal communication skills
• Ability to thrive in a dynamic and fast-paced environment, drive change and collaborate effectively with a variety of individuals and teams
• Experience driving email campaigns from concept through to execution and post-campaign analysis
• Strong ESP experience, especially onboarding new platforms
• Experience in an e-commerce, subscription, or B2C environment


Equipment Knowledge:

• Experience with HTML, data feeds, dynamic email, and personalized email
• Knowledge of Microsoft Office: Word, Excel, and PowerPoint


Experience Requirements:

• Generally requires a minimum of four (4) years of email and/or mobile push/in-app, SMS marketing experience


Education Requirements:

• Bachelor’s degree in Marketing, Advertising, Statistics, or other related field preferred, or a combination of education and equivalent work experience


Please Note: At this time we are not offering any employer-sponsored work authorization. ​


Our Story, Our Vision


Since 1996, iHerb has continued its mission, built on providing a wide selection of health and wellness products to individuals around the globe at a reasonable cost. iHerb remains vigilant in its pursuit to ensure it maintains an expansive selection of over 30,000 online products to its customers. We are continuously innovating and expanding, committed to bringing the best in healthy products around the world. Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products.


Come Join Our Team!


iHerb is a fast paced, fast growing company looking for a candidate that is up for the task! If you are looking to really make a position for yourself in a work hard, play hard atmosphere, make sure to submit your resume!


View our Careers Video


View our LinkedIn Video


#LI-AE1






Apply Link : https://iherb.wd5.myworkdayjobs.com/Careers/job/Pasadena-CA/CRM-Marketing-Manager_R101293?source=Skillsire

About

iHerb is a global health and wellness retail leader, focused on "offering our customers Earth's best selection of available natural products, at the best possible value, delivered with the most convenient experience."