- Developed a cloud-based web app for the hotel to attract guests via AWS platform in collaboration with Hilton hotels by reducing the yearly cost of 25K. - Built an in-room service, cloud-based web app to order food providing minimal guest interaction with staff during their stay in the hotel. - Troubleshoot any hardware or software related issues in the hotel. Implemented 24/7 strategy with corporate IT teams to keep monitoring the performance of IT infrastructure. - Resolve guest’s issues by promptly dealing with guests without any delays to provide extraordinary services. - Create Rooms division yearly budget and action plan for the staff to meet quarterly & yearly goals. - Lead morning stand ups and follow up on any guest related concerns to resolve them before guests leave for the day.
Projects
- Developed a cloud-based web app for the hotel to attract guests via AWS platform. - Built an in-room service, cloud-based web app to order food providing minimal guest interaction with staff during their stay in the hotel.