Job Summary
Are you interested in pushing the boundaries of conversational AI and shaping the future of customer interactions? Are you eager to apply your expertise in training large language models to real-world problems? Do you thrive on challenges and aspire to make a tangible impact on customer experiences? If you're passionate about driving real-world impact and thrive in a dynamic, collaborative environment and have experience in at least one or more of the following areas – NLP, NLU, LLM, and Conversational AI – we invite you to bring your expertise to our team!

Job Description
Comcast AI Technologies has a graduate student intern position available during Summer 2024 (minimum of 12 weeks, May through September). We are an innovative research group within Comcast’s Technology & Product organization with offices in Washington DC and Philadelphia. We do groundbreaking research to support the development of novel Artificial Intelligence and Machine Learning based products for Comcast’s millions of consumers. We are seeking a talented researcher to join our team in tackling applied challenges within the realm of training large language models and enhancing conversational AI. You will be part of a team focused on the development, training, and testing of large-scale models, emphasizing latency, quality, safety, and cost reduction.

Potential projects may focus on (but are not limited to):
• Fine-tuning Conversational Models for various customer-related use cases.
• Evaluate performance metrics like coherence, engagement, and satisfaction for refinement.
• Design methodologies for high-quality data collection in Comcast's domain.
• Explore synthetic data generation to address scarcity issues.
• Investigate reinforcement learning with human feedback for model improvement.
• Design reward mechanisms for contextually appropriate responses.
• Implement active learning methods to select instances for human feedback and model training.
• Investigate biases in conversational AI, particularly in customer interactions.
• Implement rigorous procedures to identify and mitigate hallucination errors.

The ideal applicant should currently be enrolled in a university PhD program (strong MSc students are also welcome to apply), with 2+ years research experience in one of the relevant areas and be able to obtain a work authorization in the US. Applicants should also have good programming and software development skills, and be comfortable working in an interdisciplinary, team-oriented, applied research environment. The expected output of an internship is a proof-of-concept implementation leading to a scientific publication and/or a patent application.

We feature an informal, open atmosphere, and cultivate a start-up culture with the backing of a Fortune 50 company. To better serve our community, we believe the diversity of our team should reflect the diversity of our customers.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Relevant Work Experience
0-2 Years

Salary:
Base Pay: $55.00


The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.