I am Multi Skilled, hard-Worker posses self Learning capability and enthralled to use the knowledge of MSc. International Management to gain the highest level of customer satisfaction.
Having 6 months of relevant work experience as a Product Expert and 4 months of work experience in an internship after my graduation in Technical As well as non-technical Profile.
Technologies:- Tableau, Python, RPA, Microsoft Office suite, word-press, Salesforce CRM.
-
Experience
Company: Londis Galway, Ireland
Roles & Responsibilities: Deli Assistant, Part-Time
Company: Dineout Noida, India Jan 2019 – Jul 2019
Dineout is India’s largest dining out booking platform, helping more than 17 million diners discover their favorite food spot. It is a consumer service industry Acquired by Times Internet in 2014.
Roles & Responsibilities: Product Expert
• Streamlined client service and direct marketing at a high-traffic restaurant. Assisted restaurant staff and operations of key Product Inresto and POS that enhanced productivity.
• Directed a team of restaurant staff and trained all employees on SaaS Product & investigated customer’s complaint
• Key team leader responsible for management in numerous key areas including all aspects of training, upselling, product resolution, and customization on staff requirements.
Company: Power2Sme Gurgaon, India Aug 2018 – Oct 2018
Power2SME is India’s No 1 B2B Digital Ecosystem for SMEs which delivers raw material procurement at competitive prices and access to finance at improved rates of interest thus driving higher efficiencies and profitability.
Roles & Responsibilities: Summer Internship
• Programmed a software Using RPA tool (UI PATH) for the insurance customization.
• Derived a profitable process to condense the operation time and human efforts this saved a minimum of 40% of organization capital cost.
-
Projects
My graduation in Engineering and Master's in International Management from the National University Of Ireland Galway, during both the education, I have completed a lot of projects.
Starting with a Fire Alarm for university, the device detected the heat & smoke from a distance and made a buzzing sound we made such an alarm because our college building lacked one, and it is an essential installation for students safety.
2) In our third year of Engineering to fight against dengue we made an electronic mosquito repellent which emitted very high frequency and kills the mosquito, we were appreciated by my dean for such an innovation.
3) In our final year of graduation, we made a GPS Home automation device which just by using our mobile phone could light up all appliances.
4) The major project during my Master's is the capstone project which I am currently working on is The Supply Chain Management & Sustainable Packing of Amazon.