Graduate Student at University of Florida majoring in Information Systems and Operations Management graduating in May, 2021.
Experience
● Designed an analytical model by participating in agile ceremonies using JIRA (project management and story tracking tool) to identify failure modes and implemented machine leaning techniques using Databricks to understand the relationship between ticket type volumes and metrics of over 100k records each coming from various platforms such as ServiceNow, Spotfire, Cognos, Tableau, Business Objects which led to a 50% increase in cost efficiency and resource management in an agile setup. ● Improved business decisions by analyzing the relationship between priorities and time duration of the issue types on Tableau dashboard.