Seasoned leader with demonstrated track record of success driving business process improvement and accountability through targeted risk management initiatives. Credible history of conceptualising and implementing effective fraud detection/mitigation strategies that achieve bottom-line success, while maintaining higher Customer Satisfaction Index (CSI) score. Instrumental in spearheading internal audits to ensure compliance of overall business operations with established standards, while identifying vulnerabilities and devising effective measures to minimise potential threats. Proficient at drafting, executing, and validating policies and procedures associated with compliance and risks. Adept at interpreting complex data and creating comprehensive reports that empower decision making as well as building and mentoring results-driven workforce that achieve higher level of productivity and thrive in accomplishing corporate goals/objectives. Articulate communicator; adept at fostering relationships with strategic partners and building consensus across multiple organisational levels to drive cohesive/strategic operations.
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Experience
Tata Consultancy Services, Mumbai/Kolkata, India
Surveillance Leader, 2016 – Present
Demonstrate unparalleled efforts to conduct investigations and special reviews aimed at identifying and reducing potential risk, impacting business-critical functions. Deliver strategic direction for end-to-end execution special projects on vigilance (in collaboration with top management) to ensure overall accountability of co-partnering. Delivered multiple awareness sessions regarding insider fraud to support associates/leaders working in high risk processes for banking clients.
Manager/Subject Matter Expert, 2014 - 2015
Entrusted with accountability of interfacing with the key clients, working in collaboration with the internal teams as well as imparting effective training to the team members. Create process work statement as well as business continuity plan to construct prevention and recovery systems for mitigating potential threats. Drove compliance of treasury deals with Sanction screening policies / procedures and OFAC norms. Executed robust policies and directed team of 17 members to optimise treasury operations (sanctions screening) of forex/derivative products within bank.
Manager, 2011 - 2014
Ensured compliance of trade finance transactions with Anti-Money Laundering/Anti-Boycott Clauses Sanction policies and OFAC norms. Carried out risk assessment of transactions as well as led internal audits on compliance checks by processors to ensure maximum adherence to US sanctions / policies.
Key Contributions:
• Reinforced compliance
Established concept of blanket approvals for critical clients that drove compliance with TAT, ultimately enhancing client satisfaction.
Designed/implemented effective control strategies, devised random checks to ensure optimum adherence of compliance guidelines, while identifying and reporting deviations to process owner for corrective actions. Achieved considerable reduction in compliance errors comparative to previous internal audit.
• Maintained higher CSI score
Conceptualised and executed robust risk management strategies that drove bottom-line success, while achieving following Customer Satisfaction Index Score over the years:
100% for the period April 2014 – September 2014
92.86% for the period October 2014 – March 2015
95.71% for the period April 2015 – September 2015
• Expedited work statement preparation
Formulated and implemented work statement within record time of 15 days, while revamping sanction screening process through multiple initiatives.
• Empowered decision making
Played a key role in interpreting complex data and creating deployment index reports and presentations that facilitated executive leadership with informed decision making.
• Honours & Awards
Recognised by Trade Unit Head for resolving maximum compliance cases in one-day TAT.
Commended by executive leadership and Talent Development Head-Kolkata for successfully steering sessions on insider frauds that resulted in early identification and mitigation of risk.
Earned Champions League Award for best team during Apr–Jun’13 and Service & Commitment Award in recognition of three years of service.
Deloitte Touche Tohmatsu (I) Pvt. Ltd., Chennai, India
Assistant Manager, 2007 – 2011
Drove optimum regulatory compliance and internal control on corporate banking products (Mutual Fund, Trade Finance, Temporary Overdraft & Offer Ticket) of multi-national bank. Managed overall retail banking segment and treasury products of multi-national/public sector banks. Conducted audits across two locations, identified and mitigated operational vulnerabilities, while submitting final reports (for Akola and Aurangabad) within restricted timeline.
Key Contributions:
• Commended by top management for consistently issuing compliance reports within defined timeframe.
• Earne
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Projects
ACADEMIC PROJECTS
• Study on “The Purchasing Decisions of Teenagers” in 2004
• “Promotional Study of FMCG Products” at Mudra Communications, Chennai in 2005
• Study on “Risk Monitoring of Credit Cards” at HDFC Bank, Chennai in 2005
Professional Certifications & Trainings
• Lean Six Sigma Green Belt Certification (Issued by TCS)
• Mitigate Fraud Risk with Effective Internal Controls (Issued by Illumeo Learning and Udemy)
• Detect and Prevent Employee Fraud (Issued by Illumeo Learning and Udemy)
• Investigation Report Writing (Issued by Protiviti India Member Pvt. Ltd. & Achromic Point Academy)
• Certified Business Fraud Identification and Prevention Certification from Illumeo