1) Capgemini India Pvt. Ltd. | Mumbai, India | July 2015 - July 2018 Data Analyst (Reference Data Management) Analyzed large and complex data sets (different financial products) received from various subsidiaries across world to deliver and syndicate data to client’s database system in prescribed format, latency and structure. Identified and reconciled errors in client data to ensure accuracy of 98% as per business requirements and drafted, maintained technical and functional specification documents for client. Streamlined and structured source data and identified important headers/input data fields, prepared macros and applied the analytical solution and also managed daily research, input, coordination to maintain client’s database and support subsidiaries. Managed and delivered reliable reference data (European Bond Market) across system and existing reference centers. Trained Machine Learning tool (WorkFusion) to automate and extracted value-added information up to 90% from volume of data (variety of sources) to transform data into actionable information and insight that made work less manual as well as less time consuming. Created, maintained tools and prepared reports for presenting it to Senior leadership and various other teams.
2) ICICI Bank Pvt. Ltd. | Mumbai, India | September 2012 - January 2015 Retail Banking and Finance Officer Prioritized and handled multiple tasks, researched and analyzed retail banking customer’s profiles based on the query raised, accounts and technical matters utilizing problem-solving skills, and communicated in written and verbal formats to various audiences (including various levels of management and external customers and clients). Solved Customer’s queries related to accounts, transactions and other banking products over call and Emails. Well versed in banking parlance i.e. Finacle, client risk profiling, investment suitability, CRM, sales / services channels, CASA, e-banking, ATM kiosks.