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Experience
Volvo Group Trucks Operations, Material Handling Co-Op Aug 2019 – Mar 2020
• Recorded and analyzed issues using Qlikview affecting the delivery of parts and reported trends on inventory levels.
• Developed the workflow for parts collection from the Plant floor in MindManager and improved work efficiency by 15%.
• Led calls with the Sales team to review production results, priority trucks, logistics information & performance reports.
• Standardized and documented 10+ SOPs for logistics processes in Dozuki system to support and increase production.
• Implemented 5S at workstations, completed safety and environment management audits to improve and maintain standards for workstations and increased work productivity.
Airbus-OneWeb Satellites, Supply Chain & Digital Transformation Intern May 2019 – Aug 2019
• Spearheaded Supply Chain Digitalization projects on supplier mapping and digital supply chain tools using Agile & JIRA.
• Identified, researched and evaluated 15+ digital supply chain solutions using Gartner Magic Quadrant & weighted decision matrix for KPI tracking, streamlining and automating procurement and strategic sourcing processes.
• Analyzed vendor & sourcing flexibility using tier data of 100+ suppliers, improving supplier responsiveness by 12%.
• Assisted in preparing information for RFPs and RFQs for suppliers and created reports for Vendor Spend Analysis.
• Created Suppliers’ Geospatial Maps in Power BI to improve supplier visibility reducing procurement lead time by 17%.
• Prepared training manuals in Confluence for SAP ERP processes and provided support to the Supply Chain team.
Unilever Industries Private Limited, Supply Chain Robotics Automation Delivery Manager Feb 2018 – Jul 2018
• Reviewed Order to Cash cycle, proposed and delivered 30 automated solutions increasing business efficiency by 25%.
• Implemented EDI for order creation & IBM ODM for order validation in 20 countries, improving O2C efficiency by 34%.
• Led User Acceptance Testing, prepared UAT deliverables and facilitated sign off meetings with business.
• Documented user guides, conducted training sessions, and provided post-deployment services to business users.
Unilever Industries Private Limited, Order to Cash Application Support Manager Oct 2016 – Jan 2018
• Monitored and resolved incidents, problem tickets and service requests for Order to cash issues within SLA parameters.
• Performed Incident analysis using Tableau, implemented improvements reducing SAP CRM issues by 35% in 5 months.
• Overlooked global service request handling & trained business users reducing Service requests by 50% over 3 Quarters.
• Created & maintained KPI dashboards in Tableau, identified trends and trained teams achieving 100% KPI compliance.
• Monitored vendor delivery performance and set up communication plans with vendors to drive delivery improvements.
Accenture Services Private Limited, SAP CRM Functional Consultant (Order to Cash Solution) Jan 2014 – Sep 2016
• Analyzed business process, designed and implemented CRM web-based solution for Order to Cash cycle for global Unilever businesses in 75+ countries.
• Streamlined testing worldwide via comprehensive testing plans and data trackers increasing testing efficiency by 40%.
• Trained business users at International client sites for efficient solution utility boosting customer satisfaction by 60%.
• Conducted and supported UAT, regression test and Post Go-live training sessions to users for 6 releases.
• Awarded ‘Pinnacle Award’ in ‘Extra Mile’ category for making significant contributions as a business operator.
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Projects
Supply Chain Software, ERP-SAP 7.0 Aug 2019 – Oct 2019
• Configured master data including Material Master, Source list, Purchase Info Records for a manufacturing company.
• Reviewed purchase requisitions, created and executed Purchase Orders and Invoice Receipts to interpret results.